Refund Policy

Updated 2 August 2026

Refunds for all ProjectGame.Online transactions processed by Paddle are governed by Paddle’s Refund Policy.

1. Paddle Refund Policy applies in full

Paddle acts as the merchant of record and authorized reseller for any paid ProjectGame.Online transaction completed through Paddle. Every such transaction is subject to Paddle’s current Refund Policy and Buyer Terms.

LLC SmartFrames applies Paddle’s Refund Policy in full and does not impose any additional supplier-specific qualifications, exclusions, or exceptions. Paddle’s Refund Policy controls refund eligibility, withdrawal rights, request periods, processing, and the effect of an approved refund.

2. Requesting a refund

To request a refund or exercise an applicable withdrawal right, use the “View receipt,” “Manage subscription,” or support link in the transaction email sent by Paddle, or visit paddle.net and select the refund option. Paddle will review and process the request under its Refund Policy.

3. Canceling a subscription

A subscription can be canceled at any time through Paddle’s buyer portal or the link in the subscription confirmation email. Cancellation takes effect at the end of the current billing period and prevents further subscription payments, in accordance with Paddle’s Buyer Terms.

4. Current free access

ProjectGame.Online currently charges USD 0 for early access. If the autonomous studio introduces paid plans, the exact price, billing interval, included features, taxes where applicable, and renewal terms will be shown before checkout authorization, and the Paddle policies linked above will apply to every transaction.

5. Questions

Questions about a Paddle charge or refund request should be directed to Paddle Buyer Support. Product-access questions may be sent to tech@gameproject.online.